Services

Customer Success Consultancy

Let’s start with a 15 minute virtual coffee. You can tell me your CS/CX woes - aka untapped opportunities - and we’ll discuss the different ways I can help you build high-performing teams and improve retention and growth.

I’ll understand your objectives and challenges and provide a tangible and realistic change plan, turning those big ambitions into bitesize actions.

Customer Success Enablement

High-quality customer success training and enablement is hard to come by without committing the big bucks to a long-term programme.

I have years of experience delivering interactive and engaging training workshops to CSMs across the globe.

I can build and deliver a training workshop on the CX topic of your choice, customised to the needs of your CSMs and customers, equipping your team with the skills they need to succeed.

Customer Success Asset Creation

Need a new EBR template?

A self-onboarding cheatsheet for customers in your digital segment?

Or maybe your CSMs could do with risk mitigation playbooks to help them tackle common scenarios.

I can provide templates and other assets that can be used by your CX teams to supercharge and scale customers’ success.